Academic Library Association of Ohio
28th Annual Conference November 1, 2002
Embassy Suites, Independence, Ohio

Abstracts

CATALOGING ELECTRONIC RESOURCES: WHAT COPY CATALOGERS NEED TO KNOW ABOUT REVISED CHAPTER 9
Robert B. Freeborn, Pennsylvania State University

Based on a PowerPoint presentation created an OLAC (Online Audiovisual Catalogers, Inc.) Task Force, information will be presented detailing the recent changes to AACR2 Chapter 9, Electronic Resources, as found in the 2001 Amendments package. Changes in rules and Library of Congress rule interpretations will be highlighted; examples of previous and current practice will be included.

THE CYBERINTERVIEW: REFERENCE INTERVIEWING IN DIGITAL REFERENCE ENVIRONMENTS
Don A. Wicks, Kent State University
Mary Stansbury, Kent State University

Digital reference services can take many forms. Though there are variations, two approaches seem to describe the current state of the art: asynchronous e-mail and web-based reference and synchronous or video-based reference service. Communication problems loom for each of these approaches and methods have to be found to avoid potential communication accidents. We will report on the results of a study on how the reference interview is conducted in existing digital reference services and propose a model for the reference interview in an electronic environment.

DROWNING IN INFORMATION, AWASH IN DATA GLUT
Heidi Gauder, University of Dayton

Do you feel bombarded by information? Have you noticed patrons talking on their cell phones, instant messaging their friends, but yet they have difficulty navigating library databases? We are producing and gathering more information, but at diminished efficiency and cost of our workload, our social life, and even to our health. We will review the changes facilitated by the Information Age and how individuals can better mange the flood of information and data in their lives.

ENHANCING HUMAN TOUCH IN A DIGITAL AGE BY EMBEDDING INFORMATION LITERACY THROUGHOUT A DEPARTMENTAL CURRICULUM
Joy He, Ohio Wesleyan University
Nancy Knop, Ohio Wesleyan University

A 4-tiered information literacy program, supported by an Andrew W. Mellon Foundation grant, was embedded throughout the curriculum of the Physical Education Department at Ohio Wesleyan University. This presentation describes the development, implementation, and learning outcomes of this 4-tiered information literacy program. We will also discuss the collaborative process between faculty and the library liaison that enabled this project.

FACILITATING COLLABORATIVE ONLINE LEARNING THROUGH AN ELECTRONIC RESERVES SYSTEM
James McCloskey, Widener University

Students in courses at academic institutions, whether face-to-face or distance, have grown to expect a more sophisticated venue of electronic options in their learning experience, which includes communication and collaboration tools. Consequently, many academic institutions utilize course management software to take the classroom experience onto the web. The library is often ignored or neglected in this effort to expand the learning experience. "ERes" is an electronic reserves system used at Widener University's Wolfgram Library. We will look at the concept of learning, consider the various facets of collaborative online learning and the effective use of electronic reserves and the library as essential elements in this environment, contributions of electronic reserves to information literacy, the components of "ERes" and how it differs from various courseware packages, and future possibilities for enhancing the library's role in the online learning environment.

GAMES CAN TEACH: USING GAMES IN LIBRARY INSTRUCTION
Chris Sheetz, Lorain County Community College

Lorain County Community College librarians revised the required freshman seminar library sessions to consist of a Library jeopardy game to maintain the human touch and provided detailed worksheets that expose students to library technology. We will explore the theory behind active learning as it relates to instructional games and experience some instructional games that can be adapted for use in library instruction.

IS A JOURNAL IN THE HAND WORTH TWO ON THE DESKTOP?: AN INFORMATIONAL DISCUSSION ON MEETING USER NEEDS
Rob Withers, Miami University

Inflation rates for journals wildly exceed even the most generous budget increases. In the current fiscal climate, how can libraries continue to provide access to a diverse and sizable collection of journals? Should you cancel subscriptions to print versions of periodicals that you also subscribe to electronically? Transfer money from monograph funds? Cancel some subscriptions to protect others??? And no matter what you do, how will your end users react and what can you do to justify your library's decision? Come to this informal discussion led by Rob Withers, Chair of the Collection Management Interest Group. Share your ideas and questions as we navigate the difficult terrain of modern periodicals and try to keep the human touch in collection development.

IS IT B.I. OR INFORMATION LITERACY? WHAT'S THE DIFFERENCE?
Ella G. Copeland, Ohio State University - Agricultural Technical Institute
Shirley Badger, Ohio State University - Agricultural Technical Institute

What's the difference? Can the concepts of Information Literacy as outlined in the ACRL Competency Standards be incorporated into a current program of bibliographic instruction? This presentation will explore this question and describe strategies and activities that were designed to promote information literacy interweaving reading, writing, critical thinking, research skills and the Internet. A team of library and classroom faculty members is reviewing a series of bibliographic instruction sessions to compare the content with the information literacy standards. The lecture, practice sessions and assignments will be revised. The revised sessions will be implemented during summer and autumn of 2002. Will it work or won't it work?

KEEPING UP WITH THE SPEED OF CHANGE
Miriam Kahn, MBK Consulting, Inc.

This session will provide techniques for keeping up with professional literature, new websites, searching strategies, and share great reference resources that have put it all together for you. Learn techniques for sampling the stream of never-ending information. Discover the advantages of networking and brainstorming with colleagues to stimulate awareness of new data sources, both print and online. Understand the between 'time management' and 'multi-tasking'.

MAINTAINING THE HUMAN TOUCH
Sue Polanka, University of Dayton
Jack O'Gorman, University of Dayton

Email. Online Databases. Chat. Distance Learning. Full-text resources. Internet. How do we maintain the human touch in a technologically based library? This session will describe a "new kind" of librarianship that is technologically based but remains true to the core values of librarianship, one that never loses sight of the human face of reference. The process is simple and involves several key concepts: approachability, visibility, knowledge, substance, marketing, and a symbiosis between library instruction and reference. We will discuss these concepts and how we apply them at the University of Dayton Roesch Library.

MEMORIES ARE MADE LIKE THIS: BUILDING A LOCAL HISTORY PRESENCE ON THE WEB
William Barrow, Cleveland State University
Bruce Jeppensen, Cleveland State University
Michael Boock, Cleveland State University

The Cleveland Memory Project is the product of collaboration between the several departments at the Cleveland State University Library to present electronic texts and images on the region's history over the web. It is an example of what a medium-sized state-supported urban university can accomplish its own to reach out to new audiences and implement new technologies. Presenters will describe the reasons for presenting local history material on the web, the issues involved in selecting and processing materials, and an overview of designing and implementing a web-based catalog of local history images and information.

NEW TECHNOLOGY REQUIRES NEW JOB CLASSIFICATION SCHEMES
George Lupone, Cleveland State University Margaret Brown, Cleveland State University

As jobs evolve to require interpersonal and technical skills, so must the supporting administrative personnel documents change to keep pace. Specifically, updating classification schemes allows the library to recruit and retain qualified employees and enable current employees to advance to higher paying jobs. At Cleveland State University, the Library and the Human Resources Department collaborated to describe new high-tech library duties and determine their level of complexity. We will discuss the process and outcome of redefining classification characteristics and classification levels for staff. The schema has been encoded in a document entitled Classification Characteristics for CSU Classified Employees. Attendees will be able to gain an understanding of how to keep the human touch in an increasing high-tech environment by integrating and describing new assignments within their existing personnel systems.

OCLC'S WORLDCAT AND QUALITY CONTROL IN THE 21st CENTURY
Brenda Block, Online Computer Library Center, Inc.
Bob Bremer, Online Computer Library Center, Inc.

WorldCat bibliographic records are cataloged following various rules in a variety of languages. OCLC quality control staff monitor and maintain the quality of the WorldCat database. Via NACO, quality control staff also performs authority work contributing new and changed records to the Library of Congress Authority File. The evolution of the quality control processes and procedures used for maintenance of the WorldCat will be discussed, focusing mainly on the use of technology that has resulted in an increase in the number of records changed while the number of staff has decreased. Chief areas of attention include name and subject headings, duplicate records, and coding and tagging.

THE OHIO SUPPORT STAFF INSTITUTE John Burke, Miami University - Middleton Library

This session will be a report on the development and outcomes of the first Ohio Support Staff Institute (OSSI). OSSI was the result of the unified efforts of an independent group of library staff members and funding from a variety of Ohio library organizations. It may serve as a model for future cooperation across the boundaries within the Ohio library community. The inaugural Institute was held in August 2002. The content and objectives of the Institute, reactions of the participants, and future plans will be discussed.

ON SAFARI WITH LIBRARIAN GUIDES IN THE CYBERSPACE JUNGLE
Darla Vornberger, Manchester College
Doris Stephenson, Manchester College
Jill Lichtsinn, Manchester College

Last spring, our library had the opportunity to extend the human touch in a 50-minute presentation for the faculty at a professional development meeting. In "The Jungle of Information in the 21st century: Taming the Technology Tiger," we promoted librarians, with their training in classification, organization, and path finding, as the natural choice to serve as guides in the cyberspace jungle. The presentation covered such topics as information literacy in the digital age, using the library's web site, finding electronic journals, and evaluating and citing Internet resources. Our audience had varying degrees of experience with electronic resources, from young professors who probably used the Internet to research their dissertations to members of the old guard who were still lamenting the loss of the card catalog. We will be sharing highlights from our presentation, how we developed it, and how it was an effective means of keeping the human touch alive in library services.

ONLINE TOOLSTHEY'E FOR CATALOGERS TOO!
Christine Rigda, University of Akron
Karen Plummer, University of Akron

Catalogers rely on documentation to do their work. An online procedure manual is an often overlooked, but equally important tool for catalogers especially when dealing with special collections and other projects. It also provides a way to keep information centrally located to facilitate revisions minimizing confusion over when a document was updated or why "my" procedure says one thing and "yours" says something slightly different! We will describe how the Cataloging Department at Bierce Library created an online procedure manual and will explore design, time management issues, and what to include such as policies, resource links, and interactive training tutorials for copy and original catalogers.

QUESTIONS THAT TEACH: USING HEURISTICS TO INVOLVE STUDENTS IN INFORMATION LITERACY
Joseph A. LaRose, University of Akron

This presentation will suggest how both general and specifically designed heuristics can help students become more information literate. At the beginning stages of inquiry, heuristics reveal new ways to see a subject, leading to the discovery of research questions. Further application of heuristics can help students determine what they need to know about a subject and the manner of sources that might make this knowledge available to them. By involving the student in the discovery of his or her own research interests and information needs, the heuristic approach encourages interest and learning. We will look at some commonly used rhetorical heuristic techniques, seeing how these can be applied across subjects and used in teaching information literacy and consider a set of heuristics specifically designed for exploring information needs and identifying information resources.

REACHING OUT: INTEGRATING YOUR INNOPAC WEBOPAC INTO YOUR INTERNET SITE AND YOUR INTERNET SITE INTO YOUR WEBOPAC
Corey Seeman, University of Toledo

Recently, Innovative Interfaces created a mechanism for libraries to implement customizable WebOPAC forms for their INNOPAC catalogs. Using these customizable forms, we have been able to provide more information and instructions through our INNOPAC ILL forms, input forms for patrons to look at their own records, and electronic reserves. In addition, we have been able to use the customizable web forms to control of the data that people are entering into the system. I will look at ways that libraries can utilize the INNOPAC custom designed web forms to provide a personal and interactive touch to the vanilla default forms that are system generated and discuss how you can create seamless links between your library web pages and your INNOPAC library catalog.

RESIDENCE HALL RESEARCH AMBASSADORS -REACHING OUT TO FIRST YEAR STUDENTS
Nancy Moeckel, Miami University
Jenny Presnell, Miami University

This program provides research assistance to students in their residence halls, when they need it, from their peers. Undergraduate students re hired and trained by the Libraries, as Research Ambassadors to provide basic information and research assistance and to connect residents with Librarians for further in-depth assistance when necessary. Residence Life and University Libraries are partners in the program.

SEEK AND YE SHALL FIND: COMPREHENSIVE ACCESS TO JOURNAL ARTICLES
Beth R. Bernhardt, University of North Carolina at Greensboro

UNC Greensboro's new journal searching service, Journal Finder, provides unmediated access to full-text print and electronic journals, and document delivery options. Whether they start in the library catalog or in our Finder interface, or even from a citation in a commercial database (Infotrac, Proquest, EBSCO, etc.), a patron can easily see ALL of their options for obtaining the full text of any given article. This session will demonstrate Journal Finder's capabilities and cover several issues including: linking to the OPAC, direct links to the aggregators, and linking from one database to another. To view Journal Finder go to the URL http://library.uncg.edu/journalfinder.

SUPPORTING SUPPORT STAFF: PROVIDING THE HUMAN TOUCH TO OUR CO-WORKERS
Gaynelle Predmore, Bowling Green State University
Kelly Shook, Kent State University
Anita Martin, Kent State University

"In the everyday work environment, staff members of libraries interact with co-workers at all levels in a wide variety of ways. Sometimes staff members go out of their way to help each other or lift each other's spirits. During this session we will take a look at what support staff around the State of Ohio do for other members of their staff to provide that important human touch. Also at some institutions there are committees or councils that deal with support staff issues and they have activities or programs that encourage or support their co-workers that will also be explored. Participants will be encouraged to interact with this session and hopefully come away with new insights and ideas on supporting their co-workers."

TEACHING INTERNET REFERENCE SITES
Miriam Kahn, MBK Consulting, Inc.

Librarians are constantly challenged to teach Internet sites to their patrons, staff members and themselves. Learn how to teach websites effectively by navigating layout and access points, evaluating content, and understanding the benefits and drawbacks of sites. Weigh the benefits of teaching using Power Point presentations against using the site live. Learn about sites that have great information and resources that keep you coming back for more. This session presents techniques for designing exercises to help you master the content of a site and teach it to your patrons.

TOOLS FOR THE DIGITAL LIBRARY
Diane Lewin, Innovative Interfaces, Inc.

A discussion of the building blocks required creating, indexing, and storing a digital collection; searching, linking and providing authentication to any digital collection; and track information on licensed resources.

USING DIGITIZATION AND THE INTERNET TO INCREASE USE OF MICROFORM RESEARCH COLLECTIONS
Carol Singer, Bowling Green State University
Jeanne Langendorfer, Bowling Green State University

Many students and faculty dread using microforms. However, libraries have spent tens of thousands of dollars purchasing microform research collections that contain valuable and interesting information. To encourage use of these collections, Bowling Green State University Libraries took action to alleviate some of the technological and access barriers that contribute to this aversion. To make using microforms more attractive, they acquired equipment that allows the user to scan pages from microforms as graphic files (PDF, JPEG, TIFF, etc) and save them on Zip disks. In an effort to publicize the existence of research collections in the BGSU Libraries, a web site was constructed that includes a descriptive page for each collections and several that provide access by name, subject, time period, or language. Provisions have been made for the future construction of a searchable database of the pages. Ensuring more convenient utilization of microforms and improving intellectual access have begun to result in increased use of these collections. The Libraries are seeing a greater return on their investment while students and faculty are discovering additional resources for research.

WHAT TO CHECK BEFORE YOU CALL THE TECH
Barb Anderson, Case Western Reserve University
Tony Gholson, Case Western Reserve University

A discussion of various things that users can and should check on their systems before they call for help. In some cases these simple steps will solve the problem, they will also provide information to help identify the problem if it needs to be reported to a help desk. Some recommendations on things to do to help keep a system running more efficiently if done proactively and regularly will also be mentioned. Both general computer issues and some topics more specific to libraries, and libraries in a consortium will be addressed.

WHY DO WE DO WHAT WE DO: GETTING INVOLVED ABOVE AND BEYOND YOUR JOB DESCRIPTION
Douglas Morrison, Ohio State University - Agricultural Technical Institute
Joycelyn D. Ramos - University of Akron
Mary Ayres - Southern State Community College

What makes some people volunteer? Why do people get involved? What do they get in return for their involvement? This moderated panel will share their reasons for becoming actively involved with the ALAO Support Staff Interest Group. They will talk about the pros and cons of getting involved from their personal experiences. The main objectives of this session are: 1. To demonstrate to others in support staff positions the positives of being involved with the ALAO. 2. To show that the time commitment is not overwhelming especially when many volunteer. 3. To show the rewards gained from being involved above and beyond one's daily duties.

"Accent on the Individual"is Ashland University's philosophy for students at all levels. The concept centers on the idea of personal attention and faculty support to assure academic success for every student. In 1999, the library applied this philosophy to the doctoral program in educational leadership. Eight professional librarians serve as "mentors" for doctoral students who come to the program with varied experiences in academic research. This poster session will describe the mentor program and the ways in which librarians provide reference and access services to this population.

CONNECTING THE WHAT, WHERE AND WHEN: GEOGRAPHIC INFORMATION SYSTEMS AS A RESEARCH TOOL IN LIBRARIES
Susan Hocker, Miami University
John Millard, Miami University

Librarians can use GIS Applications to add a visual component to the materials that they produce. Libraries are becoming publishers: putting out scanned documents, providing indexes or bibliographies, and posting them to the web. Posting such publications to the web makes them available to a much wider audience. Providing a graphic representation of the data makes the information even more useful and accessible. All that is needed is some sort of geographical pointer: latitude/longitude, city, county even country can be used. We used ArcView, a popular Desktop GIS applications, to create the graphical maps used in the Index to Early Louisiana Patents project. Examples of the use of GIS maps from Index to Early Louisiana Patents and Special Libraries Association Index to Food, Agriculture, and Nutrition Libraries will be shown.

THE EXCITING GIVE-AWAY: USING CD-ROMS AS A PROMOTIONAL TOOL
Brett Powers, Wright State University
Bette Sydelko, Wright State University

Our librarians had the opportunity to promote the library and our services to two very specific user groups. In both cases we wanted to provide an appealing and useful give-away; something that was more eye-catching than a pencil with the library's name on it yet inexpensive enough to produce in quantity. We chose to create CD-ROMs containing a website designed specifically for a specific audience. There are several benefits to creating a CD instead of putting the web site on the Internet. To market our library resources, services and librarians this provides the target audience with a give-away that is a useful starting point for web based information

FACE TO FACE ENHANCED BY CYBERSPACE - ADVENTURES WITH A WIRELESS LAB
Jill Brophy, Lorain Community College

The LCCC Library needed an instruction lab for bibliographic instruction. The physical layout of the library made it a challenge to find space to create a lab and to bring cabling to the location that was selected. We rearranged some space and proposed wireless access for laptops with a small desktop footprint. This implementation required the collaboration of the Library with IS&S, Facilities Planning, and Security staff. The presence of a wireless network has provided additional access for Library users who bring their own laptops, two special Library workstations equipped to meet ADA standards, and additional college staff who have been moved into the building. Faculty who bring their classes to the library for a library instruction session are now scheduling additional library sessions so students can do their research assisted by a librarian. Having an instruction lab has increased our contact with students.

LSTA GRANTS: OPPORTUNITIES FOR ACADEMIC LIBRARIES
Missy Lodge, State Library of Ohio

Thinking about purchasing cutting edge technology for the mildly disabled? Pondering implementation of a web-based bibliographic instruction program? Looking for funding.... then look into the possibility of Library Services and Technology Act (LSTA) funds. LSTA funds are seed monies for new and innovative projects for ALL Ohio libraries. Each year the federal Institute of Museum and Library Services (IMLS) provides funds to the State Library of Ohio. A competitive grant process is used to select proposals for funding. This poster session will provide an overview of the LSTA program in Ohio, discuss previously funded projects to academic libraries and help you decide if LSTA may be right for your project idea.

PIZZA, PERCS AND FRANKENSTEIN: GETTING CONNECTED WITH LEARNING COMMUNITIES
Tammy Eschedor Voelker, Kent State University

This poster session will describe an initiative at the Kent State University-Kent Campus to incorporate a library component into two freshman learning communities, the EXCEL program and the Science Learning Community. This initiative has offered a valuable opportunity to provide new and varied instructional and promotional activities and to solicit feedback about the libraries. Social activities also offered a means for students and librarians to get to know each other in an informal setting. This poster session will provide information on how new relationships with other campus units were established, as well as describe the various library components that were created. Assessment of the program and reflection on the possible implications will also be addressed.

SUPPORT STAFF AND SUPPORTER OF SUPPORT STAFF AWARD
Judy Orahood, Ohio Wesleyan University

Beginning with the 2003 ALAO Annual Conference ALAO will begin to honor an outstanding support staff person and an outstanding supporter of support staff person. This poster session will provide guidelines and deadlines for nominations of these people.

THE SRA PROGRAM: PEER REFERENCE SERVICES
Nikhat Ghouse, College of Wooster

The Student Reference Assistant (SRA) Program at The College of Wooster Libraries began in the fall of 1998. The SRA Program consists of undergraduate students providing reference and research assistance to the campus community. The purpose of the program was to provide peer counselors for reference at a high access service point. The initial training and overhaul of SRA Program in the last two years will be discussed, including difficulties and successes.

TOUCHED BY A LIBRARIAN: REFERENCE SERVICE TO LEP STUDENTS
Lori Ott, The University of Akron
Miriam Conteh-Morgan, Ohio State University

This poster session presents the results of the first phase of an ongoing study of reference service to international students in U.S. academic libraries. Our review of the literature on international students revealed that this is an area not adequately represented, because much of library literature focuses on bibliographic instruction. Via a questionnaire, we have gathered information from librarians to determine their interactions and experiences with limited English proficiency (LEP) patrons at the reference desk. We will share insight into, among other things, how the reference interview is conducted, the challenges encountered, and strategies and interventions used to enhance the transaction. In the next phase of the study, we intend to survey LEP students to elicit information on their reference desk experiences, and observe librarians' interactions with these students at the reference desk.

WE AIM TO TEACH
Pamela Eyerdam, Cleveland State University
Kathy Dobda, Cleveland State University

The Cleveland State University Library strives to teach students and faculty how to utilize library resources for research. This includes electronic and print materials. The Library web site provides remote access to many of its resources but some users still need assistance. The Library facilitates email, phone, web form, and face to face inquiries. We have designed a "Virtual Tour" to introduce the Library collection and facilities. A new virtual "Tutorial" will be developed to teach basic research skills. A special informational brochure has also been designed to help faculty know more about the electronic services they should encourage students to use. We AIM to use every opportunity available as a "teachable moment" to help students and faculty learn about the ever-changing resources of the Cleveland State University Library.